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Optimize Ottawa FAQs

Frequently Asked Questions

Find answers to some of the most frequently asked questions about our clinic, our services,
our team and more. If you have any other questions, please contact us!
What is sports medicine?
Sports medicine physicians are specialists trained in diagnosing and treating musculoskeletal injuries. Some of the most common conditions treated are osteoarthritis, rotator cuff injuries, acute sport injuries, concussion, back pain, hip pain, and knee pain. They are also experts return to play decisions. As medical doctors, their services are covered by OHIP.
Yes! We offer same day, emergency appointments for acute injuries. If you require an emergency appointment please call our clinic at 613-425-4213.
Yes. All visits are covered by OHIP. Some procedures, such as injections require extra payment for materials. 
You need a referral from your Family GP to visit a sports medicine doctor.
As part of the Optimize team we share the philosophy that the best treatment to an injury is strength and movement. Where appropriate, we work with the physiotherapy team to create a comprehensive interdisciplinary rehab plan. 
What does physiotherapy do?
Physiotherapy helps restore movement and function when someone is affected by injury, illness, or disability.As medical doctors, their services are covered by OHIP.
Wear comfortable clothing that allows for easy movement, such as athletic wear or loose-fitting garments.
Physiotherapy costs in Ontario vary but typically range from $75 to $150 per session. For a more accurate estimate for our physiotherapy services, contact us today!
A typical physiotherapy session lasts between 30 to 60 minutes, depending on the treatment plan and individual needs.
The number of physiotherapy sessions needed varies based on the condition being treated, but a typical course of treatment may range from a few weeks to several months.
What is your pelvic floor?
The pelvic floor is a group of muscles and connective tissues that span the bottom of the pelvis. These muscles form a hammock-like structure that supports the pelvic organs, including the bladder, uterus (in women), prostate (in men), and rectum. The pelvic floor muscles attach from the pubic bone in the front to the tailbone at the back, and from one sitting bone to the other, forming a supportive sling.
Pelvic Floor Physiotherapy aims to assess and treat the muscles in and around the pelvis to improve overall function. Treatment is individualized and can include manual therapy, corrective exercises, and lifestyle modifications

A unique part of pelvic floor assessment and treatment is the internal exam. An internal exam of the pelvic floor muscles allows the physiotherapist to determine if the pelvic floor is weak or strong, tight or lacking tension, or symmetrical or asymmetrical. An internal exam is not a mandatory part of treatment, however it does provide a unique window into pelvic floor function that is otherwise inaccessible.
During the initial visit, your physiotherapist will take a detailed history of your condition. They will also perform an external exam of not only your pelvic floor, but also posture, range of motion, and core strength. You and your physiotherapist will decide if an internal exam is appropriate at that time, so the pelvic floor function can be better assessed and treated.
Individuals experiencing urinary incontinence, pelvic pain, postnatal recovery, pelvic organ prolapse, and conditions like interstitial cystitis or pudendal neuralgia can benefit from pelvic floor physiotherapy.
The frequency of sessions depends on your individual condition and treatment plan. Typically, sessions may start weekly and then gradually decrease as your condition improves.

While some techniques may cause mild discomfort, pelvic floor physiotherapy is generally not painful. The therapist will work within your comfort level to ensure a positive experience.

What types of massage therapy are offered at Optimize Ottawa?
At Optimize Ottawa, we offer deep tissue massage, sports massage, and therapeutic massage. Each type is designed to address specific needs such as muscle tightness, performance enhancement, and stress relief.
Deep tissue massage helps relieve chronic muscle pain, tightness, and trigger points. It uses slow strokes and deep pressure to treat deep muscle layers and connective tissue, breaking up scar tissue and promoting healing.
Our services include one-on-one treatment with experienced therapists, longer appointments, and a focus on movement and mobility. We use state-of-the-art equipment and a team-based approach, collaborating with sports medicine and physiotherapy professionals.
Regular sports massages increase flexibility, reduce soreness, and lower the risk of injury. They help maintain healthy tissues and enhance performance, especially for individuals engaged in high-intensity activities.
Do I need a referral to see a sports medicine physician?
You need a referral from your Family GP to visit a sports medicine doctor.
No, a doctor’s referral is no required to see a physiotherapist, as we are direct access health providers. However, some extended health insurance plans require a referral from a physician to access benefits.
Yes. All visits are covered by OHIP.
No, we do not offer OHIP covered physiotherapy services.
Your initial visit will be 1 hour and follow-ups are 30 or 45 minutes in length. All of our appointments are one-on-one with your physiotherapist.
Yes! We can direct bill to most major extended health benefits plans.
Optimize does not deal directly with WSIB or motor vehicle accident insurance claims.
To allow us to properly assess you, please wear a tank top for upper body concerns and a pair of shorts for lower body concerns.
Yes! Our appointments are 1 hour for initial assessments and 30 or 45 minutes for follow-up appointments. The entire treatment time is spent with your therapist for both hands on treatment and exercises in our gym area.
We offer 45, 60, and 90 min appointments.
The number of sessions varies from patient to patient. It depends on your initial assessment outcomes and the treatment plan your physiotherapist will advise for your recovery based on your goals.

We highly value educating our patients on their condition and providing them with the tools they need to continue their progress at home.
Longer appointments (1 hour initial assessment and 30 or 45 minute follow-up treatments).

Always one-on-one treatment with your therapist.

Movement, mobility, and exercise focused (No useless machines!).

Our mission is to provide education and the tools you need to work on your own body.

We are committed to addressing the root cause, not just providing temporary relief!
Welcome to our clinic

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Please note that our email inbox is specifically designated for physiotherapy inquiries only.  Emails sent to our doctors will not be replied to, as they are unable to access this inbox.

Please contact the clinic by phone for any appointment changes.

Sports Medicine Hours
MONDAY–THURSDAY: 8AM–4PM
FRIDAY: 8AM–12PM
Physiotherapy Hours
MONDAY–THURSDAY: 7AM–7PM
FRIDAY: 8AM–5PM
SATURDAY:  9AM–12PM
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3771 Spratt Road Unit #4 Ottawa, ON, Canada K1V 2P3
3771 Spratt Road Unit #4 Ottawa, ON, Canada K1V 2P3
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